At BECU, we respect your rights, and this policy sets out how we collect and treat your personal information. We take our responsibility to protect the privacy and confidentiality of any member’s information seriously. Our company policies and procedures have been developed to protect the confidentiality of members’ information and to help achieve compliance with relevant rules and regulations. Our employees are held accountable for complying with those policies, procedures, rules and regulations. 

 

Personal Information we collect 

• Name 
• Address 
• Phone Number 
• Email address 
• Information from enquiries you have made 
• Communication between you and BECU 
• Detailed information about the running of your business as required for our services 

 

How we collect this information 

This information is collected from you in many ways, which would include through electronic interactions by accessing our website or social media platforms or in person.  

Cookies  

• The user’s name and password (mainly via third party services like Mobicint)  
• Autofill data via form submissions (contact forms, application forms, survey links etc.)  
• The user’s location  
• How many times the user visits a page   

 

How is this information used? 

The information received is used to not only provide you with information on our services but to also allow us to improve our services to you and keep you informed of other opportunities we may think would be of interest to you. 

We may share your information only in circumstances where such sharing conforms to: law, any applicable confidentiality agreements, our policies and practices, or where a member has consented to such sharing. 

We may disclose information we have about clients as permitted by law, for example information with regulatory authorities and law enforcement officials who have jurisdiction over us, or if we are required to do so by applicable law and to provide information to protect against fraud.  

From time to time, we enter into agreements with other companies to provide services to us or make services and products available to members. Under these agreements those companies may receive information about members, but they must safeguard information received and may only use it for the purposes we specified. 

Our members are given the relevant and appropriate choices regarding the sharing of information with our affiliates in accordance with applicable law and their agreements with us. 

 

Disclaimer 

Whilst every effort is made to keep this site accurate, Bank Employees Credit Union reserves the right to change the information contained here and makes no guarantee as to the accuracy of the contained information. 

Information provided on this site which may include general information, forms, advertising, suggested action and advice, products and services is owned by Bank Employees Credit Union and subject to copyright. 

Bank Employees Credit Union accepts no responsibility for any loss, damage, claim or expense suffered by you as a consequence of your reliance on the information provided on the site. 

This site may contain information of, or links to, other parties and their opinions are not necessarily those of Bank Employees Credit Union. 

 

What members can do to help 

BECU is committed to protecting the privacy of our members. Members can help by following these simple guidelines. 

• Protect your account numbers, pins, and passwords 
• Use caution when disclosing your account number 
• Do not send account numbers, ID numbers over unsecured email. 
• Do not save your passwords on your PC 
• Keep your information with us current. It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized activity or use of an account, we will attempt to contact you immediately. If your address or phone number changes, please let us know. 

 

Contacting Us 

We welcome members to contact us to obtain more information should they have questions.